member’s rights and responsibilities statement

Nevada Health CO-OP respects the rights and supports the responsibilities of members. NHC has a Members’ Rights and Responsibilities Statement explaining our commitment to you; what to expect from your health care services; and how you can participate in your care. Working as an active partner with your health care provider, we will help you to receive the most from your benefits. The following is a list of your rights and responsibilities.

You have the right to:

• Receive information about NHC, its Services, its Practitioners and Providers, and Member Rights and Responsibilities.
• Be treated at all times and under all circumstances with respect and recognition of your dignity and your right to and need for privacy.
• Participate with Practitioners in making decisions about your health care.
• A candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage.
• Voice complaints or appeals about NHC or the care provided.
• Make recommendations regarding NHC’s Members’ Rights and Responsibilities policies

You have a responsibility to:

• Provide, to the extent possible, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health that NHC and its Practitioners and Providers need in order to care for you.
• Follow the plans and instructions for care that you have agreed upon with your Practitioners.
• Participate, to the degree possible, in understanding your health problems and, to the degree possible, participate in developing mutually agreed upon treatment goals.

If you would like paper copies of our Members’ Rights and Responsibilities Statement, please contact the CO-OP Care Crew at 702-823-2667 or 1-855-606-2667.